The room we booked was reasonably large with a pull out couch as well as private rooftop hot tub, overall the experience was such great! The breakfast at the restaurant was particularly nice.

The location was great, close to the beach. Bars and restaurants were next to the property. - Thoroughly enjoyed the room with a private rooftop hot tub. - the in-room amenities like a microwave, tea/coffee making equipment, and a fridge were very handy.

Located amidst lush jungle surroundings, this hotel offers a unique and immersive experience. Guests can enjoy spotting wildlife such as Spider monkeys and iguanas on the expansive property. The rooms are spacious and comfortable, with great balconies offering beautiful views. The buffet restaurant serves excellent food with outstanding service. The beach is clean and provides plenty of seating areas for relaxation.

Ants in the rooms can be an issue.

Very nice complex, very well maintained and extensive, with different pools, sports facilities, own beach and even own small jungle.

There are no alternative restaurants in the surrounding area (outside the complex), you are bound to the many different but high-priced restaurants in the complex. If you want to eat outside you have to take a taxi.

Food was awesome and I have nothing but great memories from this trip. Everything was perfect during 6 days, truly enjoyed its particularly good and marvellous location near to the main square, the restaurants, and Playa del Carmen itself. The staff from start to finish were nice and really kind.

The staff was kind of rude.

The hotel's location is fantastic, just a short distance from all the restaurants, the main square, and the airport. the room was lovely and included a double bed, a pull-out couch, and a private rooftop hot tub.

The penthouse suite at this hotel offers a stunning location, with breathtaking views right on the beach. Guests can enjoy a delicious breakfast in the brassiere, and have the option of dining at the Italian restaurant. The rooms are spacious, and the bathrooms are clean and well-maintained. The staff provides excellent service, ensuring a comfortable stay. Additionally, the facilities, such as the private pools and the infinity pool at the beach, add to the overall luxury experience.

Some guests experienced issues with the power outage upon arrival, which affected their initial experience and comfort.

The location here is amazing and they offer on-site parking. This place has an incredible location and provides on-site parking.

The staff at the hotel are really kind and accommodating. the meal options available are awesome with a huge variety to choose from. - the location is marvelous, offering a stunning view of the garden. - the service is spectacular and there is free parking available. - Wake-up service and ironing are complimentary. - Overall, it was a great stay as always.

The pool is great, the hotel's location makes it convenient to reach other restaurants on-site, and it's very close to all the dining options and the city center; the room is new and comfortable with an additional pull-out couch.

The spacious and modern rooms feature a private rooftop hot tub and a pull-out couch. The rooms here are big and new, with a private rooftop hot tub and an extra bed.

the location was marvelous and unbeatable, very close to the Fives. the rooms were large with a mini-bar, satellite TV, and climate control. 3. We had an incredibly beautiful view of the garden.

We had an amazing time at this hotel! The location was perfect, with the beach just a short walk away. We loved being so close to the jungle and seeing monkeys and coatis during our stay. The cleanliness of the hotel was top-notch, and our room was spacious and well-maintained. The hotel facilities were fantastic, with multiple pools to choose from, including quieter ones for relaxation and more lively ones for fun. The staff were friendly and helpful, providing excellent service throughout our stay.

Everything was spot on.

We really enjoyed our stay at this hotel and would definitely come back if we were in the area again, especially since it's only a short 14-minute ride from the airport.

The location was perfect, within a 10-15 minute walk to Grand Coral Golf Riviera Maya. the accommodation was luxurious and unique, only a 15-minute drive from the airport. the food options were plentiful and delicious.